Refund policy

•Each Tishi handbag is made-to-order, handcrafted especially for you — so returns, exchanges, or cancellations are not accepted once production has begun.
•However, if your item arrives damaged or defective, please contact us within 24 hours of delivery with unboxing pictures/videos at [insert your email or WhatsApp contact], and we’ll resolve the issue immediately.
•We do not accept returns for minor variations in crystal color, placement, or texture, as these are natural characteristics of handmade products and add to their uniqueness.

•Refunds are only applicable in cases where the product is found damaged or defective upon delivery and cannot be replaced.
•Once verified, refunds will be processed within 7–10 business days to the original payment method or bank account used during purchase.
•Partial COD advances are non-refundable, except in rare cases where we are unable to fulfill your order due to unforeseen circumstances.
•Tishi reserves the right to approve or reject refund requests based on evidence and condition of the returned product.

Frequently asked questions

Each Tishi handbag is handcrafted on order, requiring 7-14 business days for production before dispatch.
•Once shipped, delivery usually takes 5–7 working days within India (depending on your location).
•You’ll receive a tracking link via email or WhatsApp once your order is dispatched.
•We currently offer free standard shipping across India for all prepaid orders.

At Tishi, every bag is made to order exclusively for our customers. Due to the time, effort, and craftsmanship involved in creating each piece, we do not offer Cash on Delivery (COD).

•Each Tishi handbag is made-to-order, handcrafted especially for you — so returns, exchanges, or cancellations are not accepted once production has begun.
•However, if your item arrives damaged or defective, please contact us within 24 hours of delivery with unboxing pictures/videos at tishibags@gmail.com or WhatsApp at +91 8837882578, and we’ll resolve the issue immediately.
•We do not accept returns for minor variations in crystal color, placement, or texture, as these are natural characteristics of handmade products and add to their uniqueness.

•Refunds are only applicable in cases where the product is found damaged or defective upon delivery and cannot be replaced.
•Once verified, refunds will be processed within 7–10 business days to the original payment method or bank account used during purchase.
•Tishi reserves the right to approve or reject refund requests based on evidence and condition of the returned product.

Tishi is a handcrafted luxury handbag brand from India, born from the idea of light. Every Tishi bag is a piece of art meticulously handmade with glass crystals, beads, and intricate detailing that takes 2-14 days to complete.

Founded by a husband-and-wife duo, Tishi was named after their daughter, symbolizing love, creation, and brilliance. The brand began as a small passion project — every bag once crafted by their own hands — and has grown into a label that supports and trains local artisans, providing them with fair wages and sustainable livelihoods.

At Tishi, we believe in slow luxury — each handbag celebrates individuality, craftsmanship, and the radiance within. Designed for those who love to shine with elegance, Tishi is more than a brand; it’s a reflection of light, love, and purpose

Customer Support Mail Id--> tishibags@gmail.com

WhatsApp —> +91 8837882578

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